Midas Rouse Hill Tyre & Auto Service

Car was taken in for a service 6 weeks ago and the mechanic caused a fire in the engine bay. Manager ensured me all fire damage would be rectified so I went ahead with the aircon unit replacement. The team have now attempted to return the car to me twice, with both times the car still carrying significant fire damage. After causing the damage the repairer is doing the bare minimum to try get the car off their hands with no thought to the safety or long term damage that has been caused (and no regard to having my car for an extended period of time) Whenever we come to look at the car the mechanic who caused the damage and is not rectifying the issue sends out the new guy (who has been honest and empathetic with us)

serviced, or should I say attempted to service the car. Did not complete the service. Had to take it back. A day later, car stops and has to be towed back. After "fixing" the car again, 2 days later, the car stops again. Took three car to another mechanic who showed me that they had dinged the fuel tank so the gauge was no longer able to function correctly. The fuel pump had been reinstalled with the wrong screws and stuck on with silicon. There were clips that were not put on the fuel lines. No wonder there was, and still is a smell of petrol coming into the car. As well as damaging the fuel tank, they also managed to damage the muffler under the car. It is interesting that no person from the company even thought to inform me of the damage to my car, even though they would have surely seen the damage after they "fixed" the car for the third time. Car was left in a dangerous state. Fair Trading here we come. The quote to fix the damage from Toyota is about $4500.

They rush through jobs to fit more clients in. They failed to tell me that my tyres are completely unroadworthy, they said my tyres should last me another 3 months or so and I trusted them. I rebooked for June. I haven’t driven my car since my service with Midas on March 6th because my windscreen was cracked. I had another mechanic inspect my vehicle yesterday and they were shocked my car was serviced on March 6th, and Midas allowed me to drive away with tyres like that. So, not only is my car not roadworthy but it’s extremely dangerous to drive. It’s gross negligence. I called to tell them what the problem was and they denied any wrongdoing, which of course they did. Nobody likes being caught out in a lie, but what starts out as little white lies, ends up with people in car accidents. I’ll admit I don’t know anything about car maintenance but that’s why I get my cars serviced religiously every 6 months, I just put my trust in the wrong team.

EXTREMELY DISAPPOINTED I recently had a car service at Midas Rousehill, and I'm disappointed with the experience. Not only was the service poorly executed, but I also encountered a new issue with the brakes(noise) post-service. When I approached the team with my concerns, they showed no interest at all for an investigation, refusing to address the problem and dismissing my inquiries. The lack of attention and denial left me unsatisfied and questioning the quality of their work. Customer service is a vital aspect of any automotive service, and unfortunately, Midas Rousehill fell short in this regard. I won't be returning for future services. I expected better from a reputed establishment like Midas Rousehill, and this experience has significantly diminished my confidence in their services. I wish I could have looked at the existing customer reviews beforehand.

Had my lower control arms and drive shafts changed and then after a week noticed oil leak and noice when turning wheel. Took it back and told them about it. Looked like one side of upper control arm touching the suspension. They gave car back after few hours and said no oil leak it was excess oil from doing shafts. About control arm they said not much we can do. Didn't like the attitude and took care back in again after two days and they still can't fix it and asking me to replace top control arms due to lift kit. But my car was fine with lift for two years and now that issue came up after lower control arms replaced. Waste of time and u experienced mechanics.

My patrol: Broke my arm and it needed a service. They proceeded to snap my air con belt tensioner bolt in my engine block and refused to remove it in the middle of summer. I had to remove the front end of my car to get an easy out into it. Navara: Required pink slip, service and a couple things done. Figured I'd give them another shot as I was going overseas the following day and they're the only place that had time to do it. (I see why) They didn't tension my belts which were clearly squeaking during the service (thank god really). Agreed to front transfer case seal and other minor things. Said I needed lca bushes. I ask to see them. They're intact and reasonably solid. One small crack on the outer rubber which is irrelevant. They refuse to pink slip it without changing them. They then order entire control arms which are 5 times the price. It takes me roughly 30 seconds to change a bush in the press at work, maybe they're incompetent or don't have the right equipment? I needed it done that day so I had no choice. The boss: seems like an absolute flog, treats his staff like dirt from what I can tell. Receptionist is friendly and nice, I suspect she pities anyone that enters that shop. I think I'd rather get caught driving unregistered than take another car there. This is why I don't let monkeys touch my nicer cars.